Dear Daniel.To be frank as aylaws, i had ones a gu... est who was VERY unreasonable, rude and offensive. I actually asked him to leave the hotel! People have been shocked, but enough was enough!This guest of course did post bad reviews on websites which I all answered with facts and his actual words used!(Thanks to Google alert) I got support from everyone, including from visitors to the website where this person tried to discredit our hotel.Yes, the guest is aylaws right, but there are limits! We are here to serve, we are not here to be offended without reasons! However, it does not mean we must do our best at all times to serve and please our clients.